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CUSTOMER SERVICE POLICY

CYCLOPS GEAR: CUSTOMER SERVICE

Hi and welcome to CyclopsGear.com.  Here you will find the answers to the most comonly asked questions.  Please feel free to contact us should u need any assistance.

Warranty and Returns

We’re disappointed if you’re not completely satisfied with your CyclopsGear purchase. We take a lot pride in our products and service! If you are experiencing a problem with a CyclopsGear purchase, please take a minute to read the information below to determine if your issue is covered under the CyclopsGear warranty.

30 DAY MONEY BACK GUARANTEE: (CyclopsGear Webstore Purchases)

We want you to be totally psyched about the products you purchase from CyclopsGear online store. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on CyclopsGear webstore at CyclopsGear.com

CyclopsGear WEBSTORE RETURN INSTRUCTIONS:

If you bought your product directly from CyclopsGear.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card or Paypal will be credited upon receipt of the returned merchandise.

Request an RMA (Return Merchandise Authorization) number from CyclopsGear Customer Support by emailing us HERE or RETURNS@CYCLOPSGEAR.COM.
Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to (items must be received by CyclopsGear within 14 days of issuing the RMA):
Cyclops Gear Returns
1550 Larimer St STE 772 Denver, Co 80202 USA

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:

CyclopsGear will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. CyclopsGear is not responsible for shipping costs associated with warranty returns.

BEFORE sending anything to CyclopsGear, please contact our Customer Support Team by clicking on the SUPPORT button on the header. We are often able to solve the problem quickly via email.
If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number
Prepare a package to return to CyclopsGear.
Please include your original receipt and a clearly written explanation of the problem
Write your RMA number on the outside of the box and send to:
Cyclops Gear Returns
1550 Larimer St STE 772 Denver, Co 80202 USA

Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with Cyclops Gear’s Customer Support Team before sending in your return. Please contact us by clicking on the Support link.

CYCLOPS GEAR WARRANTY:

CYCLOPS GEAR products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. CYCLOPSGEAR’S sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at CYCLOPSGEAR’S sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. CYCLOPSGEAR assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall CYCLOPSGEAR be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

Questions? Comments? Experience some world class customer support when you contact our Support Team by clicking on the SUPPORT link.

We’d love to hear from you!