F.A.Q.s

Cyclops 360° Panoramic HD Video Camera

How do I change my 360 Cameras WiFi password?

The wireless network password for your CG360 Camera can be updated through the CG360 App. How to update my CG360’s wireless password.

How do I format my SD Card?

Cyclops Gear recommends that you format your SD Card, before first using it in our 360 Camera. Your card can become corrupted from a multitude of reasons. Switching it back and forth between many devices, or removing the SD Card before it’s done communicating with that device are common causes. How to format my SD card.

I can’t upload my video to Facebook or Youtube from my phone as it keeps timing out.

Please note that 360 videos are incredibly large files. We recommend a 30 second video or less for a smooth upload from your phone.

How do I upload 360 Video from my device to Facebook or Youtube?

In order to share 360 Video to Youtube or Facebook, you must download the video to your device in VR mode from the CG360 Apps media gallery. How do I upload 360 Video to social media

I can’t find the CG360 for my Droid phone on the Google Play store.

Currently we have 4865 different droid phones that are supported. We are working very hard to get all the other phones supported. Please send us a support ticket with your current phone model so we can make sure that it’s included in the next update.

What is the best software suite for flattening, editing, and sharing my 360 video?

The best program is Adobe Premiere. If you prefer something less advanced, there are free software suites like Virb Edit by Garmin and Davinci Resolve that will flatten your 360 videos.

Cyclops Gear H20 Video Sunglasses

Why is the sound not working on my H20 Sunglasses?

These glasses are waterproof. In order to protect the microphone, charging port, and internal components of the glasses, there is a water tight rubber flap that covers this input point on the arm of the glasses. This flap can be opened and turned slightly to unobstruct this port. You will get all your sound if this flap is open and turned slightly to ensure the microphone is not covered. That being said, you will need to make sure this flap is tightly closed if you are using them underwater or surfing, boating, etc where water will get inside the glasses. 

Cyclops Gear CGX2 4K Wi-Fi Action Camera

My battery is dying after only 20 minutes of recording-WHY?

If your camera is dying after only 20 minutes at room temperature, this should not be the case — if your camera is under warranty we can send you a new battery free of charge. Please note lithium-ion batteries perform less efficiently in cold weather, similar to a cell phone battery. if you are filming in the cold, you can expect 20-30 minutes of battery life, having extra batteries on hand is recommended. We sell high capacity batteries and charging kits on our website HERE.

My camera only works when I have it plugged into a power source. Why?

Take the battery out and plug it into the power source without the battery in it. If the camera still turns on, you have a bad battery. Call technical support or send in a ticket and they will get you a new battery.

There’s a blemish on my waterproof case and it’s ruining my footage. What do I do?

We are aware of this issue with select cases. We offer free replacement cases for customers who have received a blemished case. Please contact technical support for a free replacement.

How do I remove the waterproof case from my camera?

With the view pointer facing away from you, slide the arrow button to the left with your left thumb and hold it there. Using your right thumb as leverage against the back black tab, use your right index finger to lift the short black tab toward you. Detailed FAQ w/ pictures

I can’t connect my phone to the App-

Are you sure you’re connected to the correct app? The app is called “CGX2” the CGX2 camera will not work with the iCyclops app or the CG360 app.
Please note* apples latest update you will see a message “not connected to internet” That is okay and app will still work fine.

Why can’t I hook my CGX2 up to my computer?

The app will not connect your CGX2 to your computer; you can use the CGX2 app with your smart phone or tablet.

Why is it that when I download any of my video clips to my phone I can’t edit the video?

The CGX2 App does not support live video download you will need to download the video to your computer to edit and share.

I received my CGX2 through a promotion from BRP and am having issues registering my camera.

You can take a picture of the receipt for items purchased that qualified you for the promotion in place of a receipt for your proof of purchase. IE your dealer receipt.

Cyclops Gear CGX3 Action Camera

How do I access the charging port and battery on the CGX3 camera?

With the camera facing away from you, slide the lock tab to the RIGHT to unlock, then slide the side panel DOWN. Always slide the lock tab back to locked position when closed to avoid water damage to internal components.

Applying Sticky Mounts

To apply adhesive mounts please follow these 3 steps:
  1. Apply the mount to a smooth, and fully cleaned surface.  A textured surface or any imperfections to a smooth surface can keep the adhesive from making a strong bond.
  2. Firmly press the mount into place ensuring full contact over the entire surface area.
  3. Be sure to apply the mount at room temp, and also allow at least 24 hours for the mount to properly adhere to the surface.

It’s good practice to heat the applied mount with a heat gun or hairdryer after application and let rest for 24 hours. To remove the adhesive mounts, you can use a hairdryer or heat gun to soften the adhesive and slowly peel it back. Please note that you will not be able to reuse an adhesive mount once you remove it.

Notes:
  • When using adhesive mounts on helmets, don’t mount to textured surfaces as the mount may not adhere as well.
  • It is typically not recommended to use adhesive mounts on skis, snowboards, wake boards, or similar items as the flex and vibration caused can sometimes lead to the mount coming loose.
  • It is good practice to attach a lanyard or leash to the camera as a fail- safe.

Failure to follow these guidelines may result in loss or damage of your camera which is not covered under warranty.